MeltboxPrivacy Policy
Effective date: 2026-06-30 · Version 1
Overview
Autogenic Labs LLC operates Meltbox ("Meltbox," "we," "us," or "our"), a control plane for AI agents available at meltbox.ai. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. Your use of the service is governed by our Terms of Service.
Information We Collect
Information you provide. Your email address, name, and password (stored only as a salted hash); payment information you enter to start or manage a subscription (processed by Stripe and not stored by us); the names and configuration of workspaces, projects, apps, and resources you create; and the credentials ("secrets") you choose to store in the secret broker, which are encrypted at rest.
Information collected automatically. Your IP address, device and browser information, and a session identifier, collected to operate and secure the service. We keep an audit log of significant actions in your workspaces (such as resource reveals and token use) for security and accountability.
Information from your use of the product. Your account and subscription status, the briefs, documents, and apps in your workspaces, and feedback (selections and notes) you record on briefs.
How We Use Your Information
- provide, operate, secure, and maintain the service;
- broker your stored credentials to the agents and apps you authorize, without exposing them except through the reveal mechanism you control;
- process payments and manage your subscription;
- respond to your questions and provide support;
- detect, prevent, and address security incidents, fraud, and abuse; and
- comply with applicable laws and enforce our agreements.
We do not use the contents of your workspaces, briefs, or stored secrets for advertising.
How We Share Your Information
We do not sell your personal information. We share information with the service providers (subprocessors) that help us operate the service, only as needed for their function:
| Provider | Purpose |
|---|---|
| Cloudflare | Application hosting, storage (D1/KV), and content delivery |
| Stripe | Payment processing and subscription management |
| Anthropic, OpenAI, Google | AI model providers, where you use agent features that call them |
| Amazon Web Services, exe.dev | Repository hosting and working environments, on eligible plans |
We may also disclose information when required by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of Meltbox, our users, or the public.
Your Stored Secrets
Credentials you store in the secret broker are encrypted at rest and are used on your behalf to make requests to the integrations you configure. We do not access the plaintext of your secrets except as necessary to broker the requests you or your authorized agents initiate. You control which agents and apps may use or reveal each secret, and you can revoke that access at any time.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise any of these rights, email support@meltbox.ai. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.
Data Retention
We retain personal information for as long as your account is active and as needed to provide the service, and afterward only as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may delete workspaces and the objects within them, and request deletion of your account.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption of stored secrets and scoped, revocable access tokens. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the service after changes are posted constitutes acceptance of the revised policy.
Contact
Questions about this Privacy Policy: support@meltbox.ai.